Mercury also deliver training interventions at contact centre agent, team leader and management level that are tailored to your requirements and that catalyse real improvement in staff performance.

In so many contact centres, internal training resources are focused on induction, systems and product knowledge training. Skills training, on-going development and team leader training are too often neglected. Mercury can provide to quality training to address these shortfalls.

We are happy to work alone, or in tandem with your in-house training and development team.

Mercury has also helped several technology providers deliver training to their clients, as engineers and IT technicians are often employed to do this. Whilst these individuals are knowledgeable about their systems, they often do not have an appreciation for how these systems are applied in the real contact centre world. They are therefore not always best suited to deliver the training in an engaging, exciting and relevant way.